AI Receptionists & Lead Routing
for Multi-Location Teams
When you operate more than one location, a single inbox and a single calendar won't keep up. CatchGrid connects calls, messages, calendars, and teams across every location — with multilingual AI receptionists and routing that knows where each inquiry should go. Start with a pilot at one location, then build a workflow across several.
1. Pilot at one location
We start with a single location to confirm hours, services, call handling, and the routing rules before anything rolls out wider.
2. Test cases: language & routing
We test the languages your customers use and the routing rules — a call about the north location never ends up booked at the south one. Requested languages are confirmed and tested before launch.
3. Staged rollout
Once the pilot holds up, we add locations in stages — each with its own calendar, hours, and team — so nothing breaks when you scale.
4. Escalation rules
Clear rules for what gets handled automatically and what escalates to a person, so the right conversations reach the right team at the right location.
5. Responsibilities
We agree who owns what — who updates hours, who reviews calls, who approves content — so the system stays accurate as things change.
6. Reporting
Each location's leads and bookings side by side, so you can see which is growing and which needs attention — not just a single total.
What's included in scope
- Location-specific routing for calls and messages
- A calendar per location so bookings don't conflict
- Multilingual call and message handling (English, Spanish, and more)
- Custom integrations scoped in the proposal
- Escalation rules for conversations that need a person
- Side-by-side reporting across every location
Implementation and monthly management are quoted based on scope. Phone, SMS, email, AI usage, and third-party subscriptions are scoped in the proposal.
Common Questions
How is a multi-location project priced?
Multi-Location & Custom Systems is a custom quote. Implementation and monthly management are priced based on the number of locations, connected channels, integrations, and the level of ongoing support. We confirm the scope in a proposal before anything is built.
Can each location keep its own calendar and hours?
Yes. Each location keeps its own availability so a booking at one doesn't conflict with another. Calls and messages are routed to the right location's calendar and team based on the caller, the location they ask about, or a simple menu choice.
Which languages can the AI handle across locations?
English, Spanish, and many other languages depending on setup. Tell us which languages your customers use at each location. We confirm what's available for your phone or messaging setup and test your requested languages before launch.
What about custom integrations?
Custom integrations — additional messaging channels, CRMs, calendars, and tools — are scoped in the proposal. We agree what's included and what's quoted separately before we start.
Running more than one location?
Tell us how many locations you have, how calls and messages come in today, and which languages your customers use. We'll put together a scoped proposal.
Discuss a Multi-Location Project